Complaints Policy
How to raise a complaint
PensionHunter aims to deliver research findings to a high standard. If you are not satisfied with any aspect of our service, please contact us so we can put it right.
How to contact us
Email hello@pensionhunter.ai with the subject line "Complaint" and your case reference if you have one. We will acknowledge your complaint within two business days.
What we will do
We will review your complaint, gather the relevant information from our records and our agent audit logs, and respond in full within twenty business days. Most complaints are resolved within ten business days.
If you are not satisfied with our response
PensionHunter is not regulated by the Financial Conduct Authority and is not a member of the Financial Ombudsman Service. PensionHunter is a research service only and does not provide financial advice. If your complaint concerns regulated financial advice, please contact a regulated financial adviser or the Financial Ombudsman Service directly.
For matters relating to data protection or your personal data, you may also contact the Information Commissioner's Office at ico.org.uk. PensionHunter is registered with the ICO under registration ZC113586.
Contact details
PensionHunter is a trading name of BatterseaPark Capital Ltd, Companies House registration 13326151, registered in England and Wales. Email hello@pensionhunter.ai.