Building the world's pension identification infrastructure
For pension funds
The route for members who moved abroad.
A pension fund sends us a list of gone-away members who moved to another country. For each member we return the country route, the authority and its contact, and a dated audit trail. We cover 41 countries.
What the fund sends
One row per member, with these columns and no others:
name, the member's namedate_of_birth, the date of birthcountry_moved_to, the country the member moved toemployment_from, the start of the employment periodemployment_to, the end of the employment periodcase_ref, the fund's own case reference
Name and date of birth may be left blank. We do not accept national ID numbers, bank details or amounts. A file that carries any of them is refused whole, with a message for each row, so it can be corrected and sent again.
What we return for each member
- The country route from abroad, as our data states it, where we hold one.
- The authority in that country and its contact.
- The dated obligations that apply to the member's employment period.
- Any written answer that authority has given us, with its date.
- A dated audit trail: each step names its source and the date we read it, or says plainly that our data records no date for it.
A member who moved to a country outside our coverage comes back marked as not covered. A country we do not recognise comes back the same way. We make no guess.
Names and dates of birth stay in the browser
The list is read in the browser in which it is opened. Only the case reference, the country and the employment period are sent to our server, because the answer depends on the country and the period, not on the person. Names and dates of birth are joined back on screen and in the downloaded results. Nothing about the members is stored.
Terms
The service is priced per engagement and agreed directly with the fund. Before any real member data, we sign a data processing agreement with the fund. We identify routes and authorities; decisions about any benefit stay with the fund and the member. We give no financial advice, we take no percentage of anyone's pension and we never hold anyone's money.
Frequently asked questions
What does a fund send us?
A list with one row per gone-away member: the name, the date of birth, the country the member moved to, the employment period and the fund's own case reference. Name and date of birth may be left blank. We do not accept national ID numbers, bank details or amounts, and a file that carries any of them is refused whole.
What do we return for each member?
The country route from abroad where we hold one, the authority and its contact, the dated obligations that apply to the employment period, any written answer that authority has given us, and an audit trail that records each step with its source and the date we read it. A member who moved to a country outside our coverage is marked as not covered, and we make no guess.
Where do names and dates of birth go?
Nowhere beyond the browser in which the list is opened. Only the case reference, the country and the employment period are sent to our server for the lookup, because the answer depends on the country and the period, not on the person. Nothing about the members is stored.
How is it priced?
Per engagement, agreed directly with the fund. We take no percentage of anyone's pension and no commission.
What happens before we see real member data?
We sign a data processing agreement with the fund before any real member data is used.
Read more on our blog: How pension funds can find the route for members who moved abroad. For cross-border tracing of the members themselves, see our page for trustees.
PensionHunter is a trading name of Battersea Park Capital Ltd, registered in England and Wales, Company No. 13326151, ICO No. ZC113586. Not regulated by the FCA. We do not provide financial advice.