For Pension Funds, Schemes and Trustees Worldwide.
Cross-border tracing for gone-away members.
We trace gone-away pension members anywhere in the world for national funds, master trusts and scheme administrators. We locate your members through cross-border outbound research, verify their identity, and reconnect them to your scheme.
Worldwide tracing capability
We trace gone-away pension members anywhere in the world. Our beneficiary location service is not limited to specific countries, wherever your member is, we can find them. PensionHunter combines structured cross-border research methodology, country-specific tracing intelligence, employer history, immigration patterns and verified contact channels to locate beneficiaries globally.
Inbound match supplement
Where our consumer service captures cross-border workers actively searching for their pensions, we cross-reference matches against scheme records as a secondary discovery channel alongside our primary outbound tracing.
Awareness only, no referral arrangement
This page describes what we do so that pension funds, schemes and trustees can decide whether to open a conversation with us directly. There is no referral fee, no revenue share, no commission, and no third-party intermediary. Commercial terms are discussed and agreed directly with each scheme on a per-engagement basis.
Existing tracing agencies fail at cross-border. PensionHunter is built for the hard tail your domestic tracer cannot reach.
What we do beyond direct mail.
Worldwide address resolution
We trace gone-away members worldwide using country-specific public registries, employer histories, immigration patterns, and verified contact research. Where UK-based tracing agencies stop at the Channel, we operate globally with structured cross-border research methodology applied in every jurisdiction your members may have moved to.
Multi-factor identity verification
Every potential match is verified through structured verification, date of birth, scheme reference, security questions, document upload, optional video confirmation. Verified contact only. No false positives delivered to your trustee board.
Trusted outbound contact
PensionHunter is a recognised consumer brand. Outbound communication from a name members recognise lands very differently from cold tracing letters. Higher response rates, lower spam-flag rates.
Audit-grade per-case documentation
Every search, every query, every outbound contact, every verification step is logged. We deliver structured per-case evidence files supporting your fund's regulatory tracing obligations and reasonable-efforts duties in every jurisdiction we operate.
Throughput at scale
Agent-driven workflow processes 1,000-name lists in 90 days with consistent rigour on every record. Not 50 names per month from an internal team. Not generic credit-bureau lookups from a domestic tracer.
Country-specific intelligence
Pension and identity records sit differently in each jurisdiction. We have structured tracing rules per country and continue to expand depth. Our worldwide tracing capability draws on country-by-country intelligence, augmented by manual specialist research where needed.
PHX, the platform we are building underneath this
The service above is delivered by hand today, case by case, by our own researchers. PHX, PensionHunter Investigator, is the member investigation platform being built to do it at scale, with the evidence trail a trustee board needs. It is in development and we are taking a small number of design partners.
Opening a conversation
The service is live, delivered through pilot engagements with pension funds, master trusts and scheme administrators globally. If your scheme has a meaningful gone-away population, particularly members with overseas migration history, we'd like to hear from you. Any engagement is contracted directly between your scheme and PensionHunter on terms agreed at that point, there is no fee to any introducer or third party.
Awareness page only. This is not a sales page, not a referral arrangement, and not an offer of any specific commercial terms. Content is maintained by PensionHunter and is subject to change; nothing here forms part of a contract.
Frequently asked questions
How does PensionHunter find gone-away pension members?
We use cross-border outbound research combining a documented research methodology with country-specific tracing intelligence. We identify members through public registries, employer history, migration patterns, and verified contact channels in the jurisdictions we cover.
Where does PensionHunter operate?
PensionHunter operates a consumer pension research service in 41 active countries, United Kingdom, Netherlands, Ireland, Germany, Switzerland, Canada, New Zealand, South Africa, Australia, Hong Kong, Japan, UAE, Vietnam, France, Spain, Italy, Belgium, Luxembourg, Sweden, Denmark, Norway, India, Malaysia, Singapore, South Korea, Indonesia, Philippines, Liechtenstein, Bulgaria, Iceland, Latvia, Romania, Austria, Portugal, Turkey, Mexico, Brazil, Chile, Israel, Slovenia and United States. Our beneficiary-tracing capability draws on the same country infrastructure. The individual pension member remains responsible for any claim, transfer, or access decision; we identify and reconnect only.
What are the commercial terms for a scheme engagement?
This is an awareness page, not a sales page and not a referral arrangement. Commercial terms are discussed and agreed directly with each scheme or trustee on a per-engagement basis. There is no referral fee, no revenue share, and no third-party intermediary. Contact us to open a conversation.
What documentation does PensionHunter provide for trustee compliance?
We deliver structured per-case evidence files supporting your fund's regulatory tracing obligations and reasonable-efforts duties in the jurisdictions we cover. Every search query, outbound contact, and verification step is logged and auditable.
How is PensionHunter different from existing tracing agencies?
Existing UK-based tracing agencies use credit-bureau and electoral-roll data which stops the moment a member emigrates. PensionHunter is built specifically for cross-border identification, combining a documented research methodology with consumer-brand outbound contact that lifts response rates and reaches members traditional agencies cannot find.
For pension scheme trustees
Do you provide services to pension schemes and trustees?
Yes. PensionHunter provides cross-border beneficiary tracing to pension funds, schemes, master trusts and administrators worldwide, every jurisdiction, no country list. The scheme provides anchor data (name, DOB, employment history, last known address); our team traces the member's current contact wherever they have moved. This is separate from our 41-country consumer pension research service, which is bounded by regulatory expertise. See /trustees.
How is the trustee service different from the consumer service?
The consumer service is for individuals searching for their own forgotten pensions, paid as fixed-fee research from $99. The trustee service is for pension schemes searching for their gone-away members, charged on pay-on-match terms during pilot engagements. The same cross-border infrastructure serves both sides.
Are PensionHunter trustee services FCA-regulated?
PensionHunter is not regulated by the FCA. We provide research, tracing and administrative assistance only. We do not provide financial advice, claims management, or pension consolidation. We act as a data processor under the pension scheme's instruction.
Contact us
This is a separate channel for scheme trustees, administrators and consultants. For consumer enquiries please use our standard contact form.
PensionHunter is a trading name of BatterseaPark Capital Ltd, registered in England and Wales, Company No. 13326151, ICO No. ZC113586. We provide pension research services for consumers in 41 countries and beneficiary tracing services for pension funds, schemes and trustees worldwide. Not regulated by the FCA. We do not provide financial advice.